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Noticeboard

UK Medical Officers are advising anyone who has travelled or been in contact with anyone from China or any of the surrounding at risk areas in the last 14 days and is experiencing cough and flu symptoms, to STAY INDOORS and call NHS 111, even if symptoms are mild. DO NOT COME TO THE SURGERY. You can call the surgery and ask for a telephone appointment is you are worried about your symptoms. 

The High Street and Whitfield Surgeries have a Patient Participation Group, If you wish to join please contact Sarah Jarvis on 01304 206463, She  will be happy to help you.

All our patients now have an allocated GP, if you are unsure who your GP is please feel free to contact the practice. A member of our reception team will be happy to help you.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Consent

Consent can be verbal, written or implied.  In most cases when you are seen at the practice, because you have asked to be seen, consent will be implied.  However sometimes we will request written consent.  Some examples of written consent requirements are:  minor surgery procedures, sending your medical information to an outside agency or certain vaccines. 

If you are under 18 years old and unable to give your consent, anyone with parental responsibility for you can provide consent on your behalf.

All patients aged 16 years and over are presumed to have the capacity to consent to treatment.

You may withdraw your consent at any time.

Customer service formViolence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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